Starting salary of £21,488 rising in increments throughout training
period to £31,916 after a year’s service following training completion.
Southeastern is one of the busiest commuter rail companies in the UK
running more than 2,000 trains, and carrying nearly 600,000 passengers
every day between London, Kent and East Sussex.
Just over 4,000 employees – mostly from the communities that we serve
– work together to provide this vital service and we are looking to
expand our successful team. We have a strong set of values that shape
the way we run our business and guide our staff in delivering what our
customers need. These are:
We aim to be the best
We make the difference together
We care passionately about our people and our passengers
About the Role
As soon as a passenger gets on one of our trains it is up to you to
ensure they feel welcome, comfortable and safe. Whether you’re greeting
them or issuing them with a ticket you’ll adopt the same polite,
personable, professional approach.
Issues with Passengers tickets, and especially delays can be
distressing for our Passengers. At those times, the quality of your
communication skills and your attention to detail are paramount. By
being confident in your decision-making process and ensuring you stay
calm under pressure you will be ready for any problem that comes your
You’ll also need to be comfortable with responsibility, as you’ll be
looking after the safety and security of thousands of people every day.
With a mixture of classroom and work based learning, you can qualify to
become a Southeastern Conductor within around 3 months and feel
confident in dealing with any possible circumstance.
On appointment into a Trainee Conductor role you will be enrolled into the Conductor Apprenticeship Program which will lead to a nationally recognized qualification.
You must be able to demonstrate the following in your application:
Face to face customer service experience
Cash handling experience
A passion for delivering excellent customer service
Excellent communication skills
Ability to work calmly and make decisions under pressure
Ability to work on own initiative
Assertive, resilient and able to remain professional in confrontational situations
To demonstrate our values on a day to day basis
Basic IT skills
not have defective Color Vision
live within a 15 mile radius of the Depot you are applying for.
be over 18 years old
You will work a varied shift pattern, which includes weekends, bank holidays and nights.
You may be required to start work before the first train in the
morning and some shifts will mean you will finish after the last train
has dispatched for the evening – so ideally you will have your own
transport to get to and from your place of work.
Southeastern recognizes the value of every individual employee and offers benefits that reflect this.
As well as a generous salary, we offer an impressive benefits package which includes a Contributory Final Salary Pension Scheme and free travel on
Southeastern, and GTR rail services. After a qualifying period, you can
also look forward to reduced rate travel on other train operators,
including European services – benefits which extend to family members
You’ll receive 32 days annual holiday entitlement (which includes bank holidays) and access to an array of discounts for retail and leisure products through our ‘Benefits for You’ scheme.
If you like what you’ve read here and think you are the person we’re looking for then we’d love to hear from you.
As part of our recruitment process you will complete a series of
aptitude tests, and undergo a medical and drugs/alcohol screening, prior
Southeastern welcomes applications from a diverse range of candidates
regardless of background, disability or gender and is committed to
creating a workforce as diverse as the communities we serve
Note: Southeastern has a zero tolerance policy on the misuse of drugs and alcohol by employees, therefore you will be required to attend a medical assessment and undergo a Drugs and Alcohol Screening prior to joining Southeastern. If you fail the drugs and alcohol screening or refuse to take the test, your offer of employment will be withdrawn.